Add credit. Use it as you go.
One workspace balance pays for numbers, SMS and calls across your agents. Choose how long you need each number, with monthly renewals after the initial term.
UK numbers for messages and calls
Start with £5.00 credit. Choose a term for each number.
| Initial term | Pay upfront | Then monthly |
|---|---|---|
| 1 month | £3.00 | £3.00 |
| 3 months | £8.25 | £2.75 |
| 12 months | £30.00 | £2.50 |
Upfront prices cover the full initial term. No setup fee. GBP, excluding VAT.
- Outbound UK SMS
- £0.07 per segment
- Inbound SMS
- Free
- Outbound calls
- By destination rate shown before each call
- Incoming calls
- Free
Before you buy.
Review the quote for the exact upfront charge, renewal amount and billing date.
Read the number guide- What happens after the initial term?
- Your number renews monthly at the rate for your original term. Auto-renew uses available workspace credit by default. Turn it off before the renewal cutoff to stop future charges. Service stops during the 15 minutes before the next billing time.
- What if I run out of credit?
- New purchases, SMS sends and outbound calls require enough available credit. Keep your renewal funded at least 15 minutes before its billing time. A number without funded renewal is disconnected during that window.
- Can I return a number early?
- Yes. Release disconnects it immediately. Unused rental is not automatically refunded. To stop future renewals without releasing immediately, turn off auto-renew. Service then stops during the 15 minutes before the next billing time.
- Does credit expire?
- No. Unused credit stays in the workspace. Contact support for refund requests. Adding credit is a one-off payment, not an automatic card top-up.
- Can several agents use one number?
- Yes. Numbers belong to your workspace. Give each connection access to selected numbers, or all workspace numbers. You can also let an agent buy its own numbers.
- What counts as an SMS segment?
- A short SMS is one segment. Long messages, emoji and some alphabets use more segments. The message response reports the segment count and charge.
- How are calls charged?
- Incoming calls are free. Outbound calls are charged by connected time at a rate that depends on the destination. Your agent gets the rate and the maximum charge before it starts a call, and the console shows the same before you dial. Numbers cannot call 999 or 112.