Terms of Service

1. Who we are

Clyde Works Limited (SC897847), registered in Scotland with its registered office at 48 West George Street, Glasgow, Scotland, G2 1BP, trades as Agent Telco. These terms are a contract between Clyde Works Limited and the business or organisation that opens an account. Contact us at support@agenttelco.com.

2. The service

Agent Telco provides UK local numbers for SMS and voice calls, SMS sending and receipt, outbound and incoming calls handled by an AI voice agent or the browser phone, a REST API, an MCP service, browser controls, OAuth access, API keys, and signed customer webhooks. Numbers cannot contact 999, 112, or any other emergency service, and do not replace a telephone line. Network filtering, handset availability, roaming, upstream outages, and recipient settings can delay or prevent SMS delivery or call connection.

We do not record calls. An AI voice agent can mishear or misunderstand a caller, so check a call result before you rely on it.

The service is in a private beta. We may limit access, volume, features, or supported integrations while the beta runs. We will not materially reduce paid core functionality during a billing period without notice unless security, law, supplier action, or recipient harm requires immediate action.

3. Accounts and authority

Agent Telco is for business and organisational use, including sole traders. We do not accept consumer use. You confirm that you are at least 18, act for a trade or organisation, and can bind it to these terms. Keep account credentials, API keys, OAuth tokens, webhook secrets, and recovery codes secure. You are responsible for members, agents, applications, and integrations you authorise.

4. Fees, limits, and billing

Add prepaid credit to your workspace to pay for number rental, SMS, and calls. Prices are in GBP, excluding VAT unless stated otherwise. VAT is added where applicable. Top-ups are one-off card payments. Automatic card top-ups require a separate opt-in. Outbound SMS is charged per segment at the displayed rate; inbound SMS is currently free. Outbound calls are charged by connected time at the rate shown before the call starts. We hold the maximum charge shown from your credit until the call ends, then charge the time used. Incoming calls are currently free.

When buying a number, choose an initial term of 1, 3, or 12 months. The upfront price includes that term and any setup fee shown in the quote. After the initial term, the number renews monthly at the rate shown for your chosen tariff. Auto-renew from available workspace credit is on by default.

Keep enough available credit at least 15 minutes before the next billing date. If a renewal cannot be funded, the number is disconnected during that window. When several numbers are due, we fund the earliest renewal first, then the oldest number. Reconnection depends on supplier availability and requires payment of reconnection charges and any unbilled renewals.

Turn off auto-renew before the renewal cutoff to stop future renewals. Service stops during the 15 minutes before the next billing time. Releasing a number disconnects it immediately and gives no automatic prorated rental refund. Unused workspace credit does not expire. Contact support for refund requests, which we review manually. This does not affect any refund required by these terms or law.

Number, messaging, calling, request, and spend limits may apply. We check access and available credit before paid operations and may reject them if billing or a required supplier is unavailable. We may change prices with at least one month's notice. You may turn off auto-renew or end the service before the new price takes effect.

5. Messaging and agents

You must follow the Acceptable Use Policy and all laws that apply to your messages and calls. Automated software does not shift responsibility to us. You must decide where an agent may send, what approval it needs, how it handles replies, and when a person must intervene. You must have a lawful basis and any consent required for each message and call, identify the sender or caller where required, and honour opt-outs.

6. Numbers and switching

Numbers come from upstream telecom providers and remain subject to their rules and the UK Numbering Plan. We may replace a number where a provider, regulator, security issue, or numbering change requires it, with as much notice as reasonably possible. Do not call the release operation if you intend to keep a number. Contact support first to discuss porting. Where number portability law applies, we will provide porting on reasonable terms and will not charge you directly for it.

7. Your content and software

You keep your rights in messages, prompts, integration code, and other content you submit. You give us the limited permission needed to store, transmit, display, and deliver it as part of the service. You must have the rights needed to submit it. You own and operate your agents and receiving endpoints. We are not responsible for their decisions, availability, or security.

8. Data protection

Each party must comply with the data protection laws that apply to it. Where we process message and contact information on your behalf, the Data Processing Addendum forms part of these terms.

9. Availability and changes

We do not promise uninterrupted service or delivery of any particular SMS. We may maintain, repair, or change the service. We will give at least one month's notice of a material contractual change unless law, security, fraud, or an upstream emergency requires faster action. If a material change disadvantages you, you may cancel before it takes effect.

10. Liability

Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or wilful misconduct. Subject to that, neither party is liable for indirect or consequential loss, lost profits, or loss caused by the other party's systems. Each party's total liability arising from the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. The cap does not limit your payment duties or liability for unlawful messaging through your workspace.

11. Suspension and termination

We may suspend affected access immediately for fraud, unlawful use, security risk, supplier restrictions, unpaid fees, or risk of harm to recipients or networks. For another curable material breach, we will normally give you 14 days to fix it. Either party may end the service at the end of a paid period. Contact support before closure so we can settle live number operations, exports, credentials, and billing.

12. General terms

You may not transfer this agreement without our written consent. We may transfer it as part of a sale or reorganisation of the service if your rights are not reduced. If a term is unenforceable, the rest remains in effect. A delay in enforcing a term is not a waiver. These terms, the Acceptable Use Policy, and the Data Processing Addendum are the whole agreement about Agent Telco.

13. Law and disputes

These terms are governed by Scots law and the Scottish courts have exclusive jurisdiction. This does not remove any right you cannot waive under applicable telecom or data protection law. Our Complaints Code explains how to raise a complaint before court action.